Terms of service

Ordering

When ordering from the online store, you are required to read and commit to the delivery terms in force at the time.

The ordered products include VAT 24%.

We reserve the right to change prices and delivery costs.

Payment and payment methods

Orders can be paid by debit card, most common credit cards and via Paypal.

Order and payment confirmation

Once we receive your order, we will immediately email you an order confirmation showing your order details. Always check the contents of the order confirmation. If you have any questions, please contact our customer service immediately. Save your order confirmation if you need to contact customer service. When dealing with customer service, always keep your possible customer number and order number available. Always check that the contents of the package match the products on the order confirmation. 

Return policy:

Right of withdrawal

We strive to avoid unnecessary freight / postage costs for purely environmental reasons, so we hope you will consider your purchase carefully. However, you have the right to cancel your purchase within 14 days without giving a reason. The withdrawal period expires 14 days after receipt of the last consignment.

In order to exercise the right of cancellation, you must notify us of your decision to cancel the contract in an unambiguous manner (for example, by letter, post or email).

In order to comply with the withdrawal period, it is sufficient that you send your notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

You can contact our customer service with the following information:

info@shakkikuningatar.com

Effects of withdrawal

If you cancel this Agreement, we will refund to you all payments received from you, including shipping costs, without delay and in any case no later than 14 days after receipt of the notice of cancellation. We will make the refund using the payment method you used in the original transaction, unless you have expressly agreed otherwise, and in any case at no cost to you.

You must return the goods without delay and no later than 14 days after the cancellation notice. The deadline has been met if you return the goods before the end of that 14-day period. We will not be responsible for any return costs incurred by you (including return postage)

You are only liable for any depreciation of the goods as a result of any treatment other than that necessary to establish the nature, characteristics and functioning of the goods.

Unredeemed package

Non-redemption is not the same thing as refund or cancellation. An unredeemed package that has not been notified separately will not be eligible for a refund.

Problem situations

If the product has been lost or damaged during transport or does not otherwise correspond to your order, you must report the defect in writing to your e-mail address within 14 days info@shakkikuningatar.com. We are happy to help you solve problem situations quickly and smoothly. If we do not find a solution that satisfies both parties, we will also be happy to turn to the Consumer Agency to seek a solution. If the package is clearly damaged in transit, you must immediately make a complaint to the shipping company of your choice.

 In our business, we comply with Finnish law.